One of my most anticipated flights of 2022 was Etihad’s new A350-1000 from New York JFK to Abu Dhabi AUH. The flight debuted on June 30, 2022 and I had to wait over five months before I could get onboard. I was fortunate to be planning my honeymoon to start in South Africa and what better way to kick things off than 27 hours of travel time to Johannesburg with a six-hour layover in AUH (vs. a quick 14.5 direct flight on United– boring!). Fortunately, my partner appreciates my passion for flying and agreed to come along for the ride. In another post, I’ll detail how I was able to save over $10,000 booking these flights!
The date was officially set for Monday, December 12th and we were booked on EY 100 departing at 9:40 pm and arriving to Abu Dhabi AUH at 7:40 pm (+1). I had high anxiety all day as the same flight the day before was delayed over 12+ hours and according to the google, our flight was also going to be severely delayed.
To try and calm my nerves, I called the airline to double check and they said the flight was still scheduled for on time. So we packed up our bags and headed to the airport. Sure enough, during our uber ride to JFK, google updated to reflect an on-time departure. Whew!
We arrived to the airport around 6:30 pm and check in and security were very efficient and smooth, with a dedicated check in area for business class passengers.
Etihad had its own lounge at JFK but it closed during COVID (while the airline was going through significant cost cutting measures) and I know of no new plans for it to reopen. Etihad business class passengers are welcome to use the Virgin Atlantic Clubhouse located in Terminal 4 on the second floor, near gates A4 and A5. When we arrived to the lounge it was less than half full and we were able to find a table quickly, but sadly all of the tables along the window were already taken. I’m sorry I don’t have any pictures of the lounge, as I don’t like to photograph people without their consent, but pictures are widely available online.
There was a QR code on the table and you ordered everything electronically. While I’d prefer to speak to a person when dining, the process was efficient enough and most of our food and drinks arrived quickly after submitting the order. The menu seems to be updated throughout the night as they run out of some things, but add new options.
We shared the spinach and feta greek pie, a chicken burger and fries and then of course we had to try the chicken curry (which was added to the menu while we were there). All were warm and very tasty. We started with a glass of champagne to celebrate our honeymoon and then switched to gin and tonics. After about an hour, they announced our boarding and we took a short walk from the lounge to our gate, where passengers were already standing, awaiting to board. They boarded business class passengers first, about an hour before our scheduled departure.
My first reaction of the cabin: stunning. The A350 has 44 business class “pods” arranged in a 1-2-1 configuration. Knowing we would be sitting next to each other on the next flight, I booked us in two window seats in front of each other, in 4A and 5A respectively. At my seat was a good sized pillow, a comfortable blanket, an amenity kit with Acqua de Parma products, a “Traveling Well Together” package that contained a face mask and disinfecting wipes, a menu and noise cancelling head phones. (I had read in advance that the in-flight entertainment (IFE) system had bluetooth pairing so I was excited to use my own earbuds (more on that later).
Once settled in my seat, the flight attendant came by to welcome me on board and offered a choice of water, juice or champagne. Having heard good things about the lime and mint juice I asked for that and a glass of champagne. The purser came by shortly thereafter and we had a nice discussion about our plans for our honeymoon and how excited we were.
Once the plane was loaded and the cabin doors closed there was a prayer video shown on the screen followed by the safety demonstrations. I recall the taxi and takeoff to be fairly uneventful, and we were soon at cruising altitude and ready for the food and drinks!
Service began with a warm scented towel, drinks, and warm nuts.
The Etihad dining menu is extensive and the a la carte options include a selection of starters, mains, cheese and desserts. In addition, they offer “all day” options which can be ordered at any time during the flight. I suppose you could order from both menus at either time, but I was excited to check things out. The food was fresh, tasty and presented beautifully. I love that Etihad brings an electric candle with white linen during service for your tray table.
Following my four-course dinner, and some delicious wines, I was ready for some rest and excited to test out the lie flat bed. Unfortunately, a nearby passenger was snoring so loudly that I had to wear my noise-cancelling headphones with music to drown it out. I will say, I think for the first time in my life, I was able to get a couple hours of sleep on an airplane. That is to say, the bedding was very comfortable and I was grateful for the rest given the long journey that lay ahead.
I woke up just in time to order the “famous” steak sandwich from the “all day” menu and it was delicious.
Now for the not so great parts of the flight.
Some areas of improvement include the wifi, bluetooth pairing with the (IFE), and electronic ordering.
I had purchased wifi for $26, which should have lasted the entire flight, but it never worked. There were plenty of things to watch on the IFE so I wasn’t bored by any means but they should have made an announcement or offered to reimburse the charge (tbh, I didn’t ask about either…).
While I was able to pair my bluetooth headphones for almost an hour, at some point they cut out and I was never able to restore access even though they were fully charged.
And the IFE system looks like it has the ability for ordering drinks and food directly from your seat, but this was not activated for our flight (but no one said anything).
That being said, the service was outstanding. I always appreciate a cabin crew who proactively stops by to check in if you need anything versus having to ring your call button every time you need a water refill.
Overall, this was an amazing flight and I hope for the opportunity to flew it again sometime soon.
And this was just the start of our trip to stay tuned for more posts from our stays in Johannesburg, our African Safari and our trip to the Seychelles!